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B1 Warranty Terms and conditions

Warranty Terms and conditions


Offsite Warranty

If there is any problem with the product during its warranty period, we provide an off-site warranty facility. Feel free to get in touch with our team and discuss the issue. We will deliver the replacement parts to your address without any charge for both parts and shipping, but parts should be replaced customer end


if you like to replace parts from our company end then you have send back the item to our company address

WANTRN

15/7 Shan Building 

Mahalingapuram, Vellalore, Coimbatore, Tamilnadu 641111, INDIA



The customer will be responsible for the return delivery fees, and the same amount of shipping cost will be credited to their wantrn web store store credit. This credit can then be used for future purchases such as spare parts or new machines.

Once the item has been fixed, it will be sent to the customer's address, and the shipping costs will be covered by us.


Note : for insect killer machines tube lights does not cover under warranty


Any item returned that shows improper use, improper handling or physical damage;

damaged/torn out box, missing manuals, parts and accessories will be returned back to the buyer.


Items returned in any box that is not the original box will not be accepted and will be returned to sender

The product can be returned to us for repair / replacement provided it should reach back to us within 15 days of delivery (receipt of item) under compliance with below terms & conditions.


Buyer is responsible for all-return postage and shipping charges (Please do not complain or negotiate on this)

TO avail the manufacturer warranty the buyer needs to contact the respective service center of the company. In case it is inconvenient for the buyer to locate the service center, item can always be returned back to us with original packing and all accessories to avail the warranty from the manufacturer.


No Warranty for physically damaged or Burnt & Damaged items.


PLS DO NOTE WE ARE NOT RESPONSIBLE IF THE PROBLEM EXCEEDS OF THIS TIME LIMIT


# Buyer should check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly.

# If you need return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.The warranty does not cover broken.

# It is IMPORTANT to declare you package as "Product for Return" on the Customs Declaration Form, and DO REMEMBER your return won't be accepted.

# Warranty covers replacement or repair.

# All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you bought wrong model or wrong color).

# We ONLY accept the return for original package. Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the sipping and handling fee will not be refund, all return shipping fee should paid by the buyer unless item DOA.

# We reserve the right to refuse any returns for objective reasons


The product is warranty is against manufacturing defects period of 12 months. The warranty period commence on the date if purchase from the online shop. Your original purchase invoice, showing the date of purchase of the product is your proof of the date of purchase. During the warranty period defects parts will be repaired or replace.Any item returned that shows improper use, improper handling or physical damage; damaged/torn out box, missing manuals, parts and accessories will be returned back to buyer. Items returned in any box that is not the original box will not be accepted and will be returned to sender.

Product - FAQ

Choose Model - Click on Request Quote, you will receive offer details immediately and dispatch item on the same day

we recommended replacing UV lamps yearly once for the best result, in the market it's very difficult to find right accessories for replacing, you can buy all accessories from us, it's available on spare parts section

Raise a ticket to Service -Help desk there you will find instructions and demo videos are available

Recommend  Electric Insect Killer & Glue Pad Insect Catcher different  installation for the best result 

Insect Killer away from sources of direct light competition, such as windows, doors and most important distractions area should be avoid for the best result

Don’t install Electric insect killer near by food preparation areas minim 2 meter distance required, we recommended to glue pad model more safe for cooking areas 

Glue pad Insect Catcher units should be used in sensitive applications such as food preparation areas

The Purpose for killing House flies we recommend to keep unit on floor level for the best result

for Flying insects keep unit 3 meter height from ground level if you bought from other shopping sites then register the serial number on the warranty section

Shatterproof tubes offers more secure in sensitive areas by retaining broken glass pieces if the lamp is broken. 

ensuring that you can choose option normal tubes and Sleeved lamps for your requirement,

Shatterproof lamps should be installed food preparation areas

We recommend that glue pads are changed every 1 or 2 month once,Glue pads are easy to replace

Wantrn India's Leading manufacturer for insect catchers Since 2011 -We Offer

Body Parts-Accessories -Extended Warranty-Door Service Pickup -3 Years Buy-Back Coverage

you can configure product specifications based on your requirement

Return & Replacement & Refund Claims

Easy Return option available at My Account

Register your return / Replacement on our self-service returns page in just 3 easy steps:  Start Return

We have 14 Days free return policy

If you're not completely satisfied with any item you purchased from WANTRN, return it to us with proof of purchase within 14 days 

Register your return on our self-service returns page in just 3 easy steps:  Start Return

Compare other sites having 7 or 10 days we offer 2 weeks time after the delivery of the product

The return is free of charge for you within 14 Days during return period with the help of our returns page .

After registering your return, we will send all the necessary information and a prepaid return label to your e-mail inbox

The refund varies depending on the payment method and is made within 1 to 2 days of receipt of your return.

If it happens that your order arrived damaged, please contact us on 7871703000 to arrange for a new item to be sent out to you.

The refund varies depending on the payment method and is made within 1 to 2 days of receipt of your return.

How to Claim Warranty & Track Warranty

Track based on Product Serial number

Track product by serial number : Track here

Raise ticket at Service Desk - product serial number required for warranty claims, during the warranty period free replacement parts will be offered without any cost - Start claim warranty 

if you bought the product from wantrn - Go to my account - click on download product serial number and find product registration page then activate serial number, if you bought from other shopping sites then register the serial number - Register now

Wantrn offers repair order option - Create a New order for Repair order 

Yes - we offer all body parts, if broken condition simply replace the broken part and continue to use longer time

Yes - we offer all body parts, if broken condition simply replace the broken part and continue to use longer time

Yes - Raise a Service Ticket - Our Technician will be contact you directly and try to fix the problem